MANOJ SHANKARRAO KALE

TERMS & CONDITIONS

Effective Date: July 3, 2026

These Terms & Conditions (“Terms”) govern the use of the website, online services, WhatsApp Business communications, Rich Communication Services (RCS), and any related digital platforms operated by MANOJ SHANKARRAO KALE (“Business”, “Company”, “we”, “our”, or “us”).

By accessing our website, contacting us through WhatsApp, RCS, telephone, email, or using any services provided by MANOJ SHANKARRAO KALE, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. If you do not agree with these Terms, you should discontinue the use of our services immediately.

These Terms are intended to comply with applicable Indian laws, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (where applicable), and industry guidelines issued by Meta Platforms, Inc. for WhatsApp Business messaging and Rich Communication Services (RCS) messaging requirements.

1. Introduction

MANOJ SHANKARRAO KALE is committed to providing professional, reliable, transparent, and legally compliant services to customers. Our website and communication channels are designed to offer customers information, customer support, updates, service notifications, promotional messages (where consent has been provided), and other business-related communications.

These Terms establish the rights and responsibilities of both the Business and every user who interacts with our services. They apply to all visitors, customers, prospective customers, vendors, business partners, and any other individuals accessing our website or digital communication platforms.

2. Definitions

For the purpose of these Terms:

Business means MANOJ SHANKARRAO KALE.

Website means any official website, landing page, mobile site, or digital portal operated by the Business.

User means any individual or organization accessing or using our services.

Services include all products, customer support, consultation, inquiries, online communications, WhatsApp Business messaging, RCS messaging, and related offerings.

WhatsApp Business Platform refers to Meta’s official WhatsApp Business API.

RCS means Rich Communication Services provided through supported telecom operators and Google-enabled messaging infrastructure.

Content means all text, graphics, images, logos, videos, software, documentation, trademarks, designs, layouts, and information available through our services.

Account means any registered customer profile or communication profile maintained by the Business.

3. Acceptance of Terms

By accessing our website, contacting us via WhatsApp, RCS, telephone, email, or submitting any inquiry, you confirm that:

  • You have carefully read these Terms.
  • You agree to comply with these Terms.
  • You are legally capable of entering into a binding agreement under Indian law.
  • Any information provided by you is accurate and complete.
  • You will use our services only for lawful purposes.

If you are using our services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

4. Description of Services

MANOJ SHANKARRAO KALE provides business-related services, customer assistance, consultations, order support, informational updates, and communication through digital platforms.

Our services may include:

  • Customer inquiry management
  • Product or service information
  • Order confirmations
  • Appointment scheduling
  • Customer support
  • Billing notifications
  • Transactional updates
  • WhatsApp Business communications
  • Rich Communication Services (RCS)
  • Promotional communications where legally permitted
  • After-sales support
  • Feedback collection

The exact scope of services may change without prior notice as the Business expands or modifies its operations.

5. Eligibility

You may use our services only if:

  • You are at least 18 years of age or otherwise legally competent under applicable law.
  • You possess the legal authority to enter into binding agreements.
  • You provide accurate information whenever requested.
  • Your use complies with applicable laws and regulations.

If you are accessing our services on behalf of a company or organization, you confirm that you have appropriate authorization to do so.

6. Account Registration

Certain services may require you to provide personal information or create an account.

You agree that:

  • Registration information will remain accurate.
  • Contact information will be kept up to date.
  • You will protect any login credentials.
  • You are responsible for activities conducted through your account.
  • Unauthorized account usage must be reported immediately.

The Business reserves the right to suspend or terminate accounts containing inaccurate, fraudulent, or misleading information.

7. User Responsibilities

Users agree to use our services responsibly and lawfully.

Users shall not:

  • Provide false or misleading information.
  • Attempt unauthorized access to systems.
  • Distribute malware or malicious software.
  • Interfere with website functionality.
  • Send unlawful, abusive, defamatory, obscene, or fraudulent content.
  • Violate intellectual property rights.
  • Impersonate another individual or entity.
  • Attempt to bypass security measures.
  • Use automated systems to overload our infrastructure.
  • Engage in activities prohibited under Indian law.

Users remain solely responsible for the information they submit through our website or communication platforms.

8. Payment & Billing Terms

Where our services involve payments:

  • Prices are communicated before purchase whenever applicable.
  • Payments must be made using approved payment methods.
  • Applicable taxes shall be charged as required under Indian law.
  • Failure to complete payment may result in suspension or cancellation of services.
  • Refunds, if applicable, shall be governed by the Business’s refund policy or applicable law.
  • Incorrect pricing caused by technical or typographical errors may be corrected at any time before service fulfillment.

Invoices may be issued electronically.

9. Subscription Renewal & Termination

Where recurring services are offered:

  • Subscription periods may renew automatically unless cancelled.
  • Renewal charges shall apply according to the selected plan.
  • Customers may request cancellation subject to applicable notice requirements.
  • The Business may suspend subscriptions due to payment failures, misuse, fraud, legal obligations, or violations of these Terms.
  • Outstanding financial obligations remain payable even after termination.

Termination does not affect rights or liabilities that accrued prior to termination.

10. Use of WhatsApp Official API & RCS

MANOJ SHANKARRAO KALE uses the official WhatsApp Business Platform and Rich Communication Services (RCS) solely for legitimate business communications.

By providing your mobile number and opting in where required, you consent to receive communications including:

  • Order confirmations
  • Appointment reminders
  • Customer support responses
  • Service notifications
  • Account-related alerts
  • Transaction confirmations
  • Promotional communications where permitted by applicable law and where appropriate consent has been obtained

The Business does not encourage spam or unsolicited communications. All messaging activities are intended to comply with Meta Business Messaging Policies, applicable RCS requirements, telecom regulations, and Indian law.

Users may opt out of promotional communications at any time using the provided unsubscribe mechanism or by contacting the Business directly.

11. Message Delivery & Compliance Policy

While the Business makes reasonable efforts to ensure timely delivery of messages, actual delivery depends on factors outside our control, including:

  • Mobile network availability
  • Internet connectivity
  • Device compatibility
  • WhatsApp platform availability
  • RCS platform support
  • Telecom operator performance
  • User device settings
  • Temporary technical maintenance

Accordingly, MANOJ SHANKARRAO KALE does not guarantee uninterrupted or immediate delivery of every communication. Users are encouraged to maintain updated contact information and ensure that their devices and messaging applications are capable of receiving official communications.

The Business reserves the right to suspend, delay, or refuse messaging services where required to comply with applicable laws, regulatory directions, Meta policies, Google RCS guidelines, or to prevent fraud, abuse, spam, or security risks.