Our Promise

Effective Date: July 3, 2026

Introduction

MANOJ SHANKARRAO KALE (“Business”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, disclose, and protect information when you visit our website, contact us through telephone, email, WhatsApp Business, Rich Communication Services (RCS), or use any of our products or services.

This Privacy Policy has been prepared in accordance with applicable Indian laws, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (where applicable), and relevant rules governing electronic communications. It also reflects the privacy and messaging compliance requirements applicable to the Meta WhatsApp Business Platform and Google-supported Rich Communication Services (RCS).

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your information as described herein.

1. Information We Collect

Depending upon how you interact with MANOJ SHANKARRAO KALE, we may collect various categories of information.

Personal Information

We may collect information that identifies you directly, including:

Full name
Mobile number
Email address
Postal address
Billing information
Business information
Customer identification details
Communication preferences

Communication Information

When you contact us through WhatsApp Business, RCS, telephone, email, or website forms, we may collect:

Messages exchanged
Customer support requests
Inquiry details
Uploaded documents
Attachments
Feedback
Complaint records

Device Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device type
Operating system
Screen resolution
Language preferences
Date and time of access
Referral source
Website usage statistics

Cookies and Similar Technologies

Our website may use cookies, web beacons, local storage, and similar technologies to:

Improve website functionality
Remember user preferences
Enhance website performance
Measure visitor activity
Maintain website security
Provide a better browsing experience

WhatsApp & RCS Message Data

When you communicate using WhatsApp Business or RCS, we may process:

Mobile number
Message timestamps
Delivery status
Read receipts (where available)
Message templates
Customer responses
Conversation history
Service requests
Opt-in and opt-out preferences

Message content is processed only to provide requested services, customer support, transactional notifications, and communications that comply with applicable laws and platform policies.

2. Purpose of Data Collection

MANOJ SHANKARRAO KALE collects personal information only for legitimate business purposes, including:

Providing requested products and services
Processing customer inquiries
Responding to support requests
Managing customer relationships
Sending transactional notifications
Appointment scheduling
Billing and invoicing
Maintaining customer accounts
Improving our services
Website administration
Fraud prevention
Security monitoring
Legal compliance
Internal record keeping
Business analytics
Customer satisfaction surveys
Promotional communications where consent has been obtained

We collect only the information reasonably necessary to fulfill these purposes.

3. Consent for WhatsApp & RCS Data Processing

Where required by applicable law or platform policy, MANOJ SHANKARRAO KALE obtains user consent before sending promotional or marketing communications through WhatsApp Business or RCS.

By voluntarily providing your mobile number and interacting with us through these channels, you acknowledge that:

You authorize us to communicate with you using the contact details provided.
You understand that messages may include transactional updates, customer support responses, reminders, service notifications, and, where permitted, promotional content.
You may withdraw consent for promotional communications at any time by following the unsubscribe instructions or contacting us directly.

Withdrawal of consent will not affect communications that are necessary to complete transactions, fulfill legal obligations, or provide requested services.

4. Legal Basis for Processing

We process personal information only when there is a lawful basis to do so, including:

Your consent.
Performance of a contract.
Compliance with legal obligations.
Protection of legitimate business interests.
Fraud detection and prevention.
Security of our systems.
Customer service and dispute resolution.

Where consent is the legal basis for processing, you may withdraw it at any time, subject to applicable legal requirements.

5. How We Use Collected Data

Information collected by MANOJ SHANKARRAO KALE may be used to:

Verify customer identity.
Respond to inquiries.
Deliver products or services.
Process payments where applicable.
Provide technical support.
Improve customer experience.
Send invoices and receipts.
Maintain service records.
Notify customers about updates.
Deliver WhatsApp Business and RCS communications.
Monitor service quality.
Prevent unauthorized access.
Detect fraudulent activity.
Comply with legal obligations.
Resolve disputes.
Conduct internal audits.
Improve website performance and security.

We do not sell personal information to third parties.

6. Data Retention & Deletion

Personal information is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law.

Retention periods may vary depending on:

Customer relationship duration.
Legal obligations.
Tax and accounting requirements.
Dispute resolution.
Regulatory compliance.
Fraud prevention.
Security investigations.

When information is no longer required, we take reasonable steps to securely delete, anonymize, or destroy it using appropriate technical and organizational measures.

7. Data Sharing with Third Parties

To operate our business effectively, we may share limited personal information with trusted third parties where necessary, including:

Meta Platforms for WhatsApp Business messaging.
Google and authorized RCS infrastructure providers.
Telecom operators facilitating message delivery.
Payment gateway providers (where applicable).
Cloud hosting and IT service providers.
Customer support platforms.
Professional advisors, auditors, and legal consultants.
Government authorities or regulators when required by law.

Such third parties are expected to process information in accordance with applicable legal obligations and appropriate security standards. We do not disclose personal information for unrelated commercial purposes without an appropriate legal basis or your consent.

8. Security Measures & Encryption

MANOJ SHANKARRAO KALE implements reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, alteration, disclosure, or destruction.

Our security measures may include:

Secure servers and hosting environments.
Access controls and authentication procedures.
Password-protected systems.
Data encryption where appropriate.
Secure Socket Layer (SSL)/Transport Layer Security (TLS) for website communications where implemented.
Regular software updates and security patches.
Monitoring for suspicious activity.
Employee confidentiality obligations.
Restricted access to personal information on a need-to-know basis.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure. Users are encouraged to take appropriate precautions, including safeguarding their own devices and credentials.